Terms & Conditions

1. Who we are

RoomCheck Pro is a software-as-a-service product operated by Swissimp ("Swissimp", "we", "us", "our"). By accessing or using RoomCheck Pro (the "Service"), you ("you", "Customer") agree to be bound by these Terms & Conditions. If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation.

2. The Service

RoomCheck Pro provides hotel and short-term-rental operators with tools for housekeeping supervision, digital checklists, staff training and performance reporting. We may add, modify or remove features over time.

3. Account and acceptable use

You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree not to:

• use the Service unlawfully or to engage in fraud, spam or harassment;
• infringe the intellectual property or privacy rights of others;
• interfere with the security or integrity of the Service (including malware, probing, scraping or reverse engineering);
• resell, sublicense or redistribute the Service without our prior written consent.

4. Intellectual property

Swissimp and its licensors retain all right, title and interest in and to the Service, including all software, content, documentation and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription.

5. Customer content

You retain ownership of the data and content you upload to the Service ("Customer Content"). You grant us a limited licence to host, process and display Customer Content solely as necessary to provide and improve the Service.

6. Payments, subscriptions and billing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms, available at https://www.paddle.com/legal/checkout-buyer-terms.

Subscriptions renew automatically for successive periods of the same length unless cancelled before the end of the then-current period.

7. Refunds

Please see our Refund Policy.

8. Service availability

We work hard to keep the Service available and performant but do not guarantee that it will be uninterrupted, error-free or secure against every possible threat. To the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.

9. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination, your right to use the Service ends; we will make Customer Content available for export for a reasonable period before deletion.

10. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid to Paddle for the Service in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.

11. Indemnity

You agree to indemnify Swissimp against claims arising from Customer Content, your unlawful use of the Service, or your breach of these Terms.

12. Governing law

These Terms are governed by the laws of Switzerland. The courts of Switzerland have exclusive jurisdiction over any disputes, except where mandatory consumer law provides otherwise.

13. Changes

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms can be sent to support@swissimp.tech.